It is the Agency’s policy to provide the Client with a written Proposal/Estimate for review and acceptance. It is the Client’s responsibility to review the Proposal/Estimate and request any changes or additions in writing before the final estimate for the project.
All payments due under this Agreement will be paid in CHF Swiss Francs.
The Client agrees to pay the Agency in accordance with the terms specified in the Proposal/Estimate. All projects require an advanced payment of 80% of the total cost before work can begin. Unless otherwise specified, all subsequent balances due are payable upon final approval. Outside purchases such as, but not limited to, illustrations and videos, and the Client’s requested changes are billed additionally. The Agency reserves the right to charge a rush fee for any project to be completed in less than the specified turnaround time in the Proposal.
Invoices for Monthly Maintenance Plan are emailed on the 20th of the month to the billing address or email on file for your account. Invoices for other services are issued upon completion of work requested. Invoices are payable within 30 days.
Depending on the nature of a project the Client will be given a timeline for providing required deliverables, such as content, deliverables approval in writing, and/or written comments/corrections, etc. If the Client falls behind the provided time line the Agency will work with the Client as much as possible to get back on track. However, if the Client falls more than 15 days behind the Agency reserves the right to suspend the project and bill the Client for all work produced to date. If a project falls more than 30 days behind the Agency reserves the right to terminate the project and bill the Client for the entire project balance. The Client who had his/her projects suspended or terminated must pay any outstanding balance plus any applicable charges before the Agency continues any work on his/her project.
The Agency retains ownership of all services until payment is received in full.
The Agency reserves the right to immediately disconnect any account and withhold materials and files until the balance is paid in full.
Payments received after the due dates are subject to a CHF 50.00 late fee.
In the case that the Agency increases the Service fees, this will be notified by email. Any changes made to the Service fees will apply at the beginning of the next billing period. If the Client does not cancel the service, it is understood that the Client accepts the new Service Fee.